Marqata support
Let’s get you moving.
Questions about a machine, an order, a return, or a warranty claim? Send us the details and a real person will get back to you within one business day.
Helpful resources
Find the answer before you call.
Marqata helps homeowners across the United States choose, receive, and care for practical outdoor power equipment. When you contact support, include your order number, the model name, and a short description of what you need. That helps us give you a clear answer faster.
For delivery questions, read our shipping policy. To start a return, review the returns and refunds policy. For product coverage, see the one-year limited warranty. You can also browse the equipment FAQs or shop all equipment.
Contact Marqata
Talk to a real person.
We keep support simple: one inbox, clear answers, and practical help when you need it.
support@marqata.com
Phone
+1 (646) 836-9862
Monday to Friday, 9:00am – 5:00pm ET
Marqata LLC
945 Madison Ave, New York, NY 10021
Before you write
Send the details that help.
- Order statusUse the tracking link in your shipping email, or check Track Order with your order number.
- Choosing a machineTell us your lot size and what you’re cutting or cleaning, and we’ll name the right model.
- Damaged in transitAttach photos of the box and machine. We’ll arrange a replacement without making you return it first.
- Warranty claimInclude your order number, photos, and a short description of the fault.
Need a hand?
Tell us what you’re working on.
Include your order number if you have one. We reply within one business day.