Marqata care
One year of straightforward coverage.
Every Marqata machine is covered against defects in materials and workmanship from the date it arrives.
What’s covered
Protection for the parts that matter.
Coverage includes the engine and drive system, electrical components, and structural parts.
Not covered
Normal wear items such as blades, belts, spark plugs, air and oil filters, nozzles, hoses, and batteries after 90 days. Damage from misuse, accident, neglect, commercial or rental use, unauthorised modification, incorrect fuel or oil, and cleaning chemicals is excluded.
Who’s covered
The original purchaser. The warranty is not transferable, and your Marqata order number is your proof of purchase. No registration is required.
Before you contact us
Keep your order number available and describe the issue clearly. Photos or a short video help us identify the problem and choose the right next step. If the machine is unsafe to operate, stop using it and contact support.
If you are still within 60 days of delivery, you may use the returns and refunds policy for an eligible return. After that period, use this warranty process for covered defects. You can also review the equipment FAQs or contact Marqata support.
Coverage starts on the delivery date and applies to the original purchaser. Keep the machine’s order information and follow the maintenance instructions in the product manual. We do not require a separate warranty registration. The warranty process is separate from a change-of-mind return, so contact support first and we will confirm the right route for your situation. For safe operation, stop using equipment that shows a dangerous fault and tell us what happened when you contact the Marqata team.