Questions we get every week.

Free U.S. shipping on every order. Processing takes 1–2 business days. After dispatch, standard parcels typically take 4–7 business days and freight shipments 7–14 business days. Alaska, Hawaii, Puerto Rico and remote rural addresses may take 3–5 additional business days. These are estimates, not guarantees. Shipping Policy · Freight Shipping Policy.

Nothing. Every order ships free anywhere in the United States, with no minimum purchase and no handling fee added at checkout.

Not at the moment. We ship within the United States only, including Alaska, Hawaii, and Puerto Rico.

Gas-powered equipment ships without fuel or oil. Follow the exact model manual for correct oil/fuel before first use.

A tracking link is emailed the moment your order ships. You can also enter your order number at our Track Order page.

You can cancel at no cost before dispatch. Email support@marqata.com with your order number as soon as possible. After dispatch, cancellation is no longer available; contact support before refusing delivery or sending anything back so we can confirm return instructions. Eligible returns follow the 60-day Return & Refund Policy, including its return-shipping costs.

Photograph the outer box and the machine and email support@marqata.com within 48 hours of delivery. We ship a replacement at no cost without requiring the damaged unit back first. No return is required in most cases; support will confirm whether collection is needed. Marqata pays return shipping for transit-damaged items. Keep the packaging until support confirms the next steps.

You have 60 days from delivery to request a return; opened and used products are accepted. Change-of-mind return shipping is customer-paid. Marqata pays return shipping for faulty, transit-damaged or incorrect items. Contact support before sending anything back, and ask for a large-item return-shipping estimate before ordering. Return & Refund Policy.

Yes. You have 60 days from delivery to request a return, including opened and used products. Email support@marqata.com with your order number and reason for return before sending anything back. We provide the return authorization and instructions. Change-of-mind return shipping is customer-paid; Marqata pays for faulty, transit-damaged or incorrect returns.

For a change of mind, you pay return shipping. Marqata pays return shipping for faulty, transit-damaged or incorrect items. Large equipment can be expensive to send back, so ask support for an estimate before ordering. Free outbound shipping is not deducted from your refund.

Once an authorized return arrives and is reviewed, a refund is issued to the original payment method within 3–5 business days. Your bank or card issuer may take a further 3–10 business days to post it. See the Return & Refund Policy.

One-year limited warranty against defects in materials and workmanship, starting on delivery, for the original purchaser. Damage from commercial or rental use is excluded. Normal wear items are excluded, and batteries are excluded after 90 days. Other exclusions apply; see the warranty terms. Most claims are resolved by shipping a replacement part free of charge; where a repair isn’t practical we replace the machine. Warranty terms. The warranty is not transferable. Your Marqata order number is your proof of purchase; no separate registration is required.

No. The published limited warranty excludes batteries after 90 days. Normal wear items and other exclusions also apply. Read the warranty terms before buying; contact support with the model name if you need to confirm component coverage.

Email support@marqata.com with your order number, a description of the fault, and photos or a short video. Stop using a machine if it is unsafe. Contact support before sending equipment so we can confirm the next step and any collection or return-shipping arrangements. Within 60 days of delivery, you can also request an eligible return under the Return & Refund Policy.

Compare the published cutting deck, drive style and walk-behind or ride-on layout with your lawn, access and storage space. For larger residential properties or a seated mowing position, compare the ride-on and zero-turn options. Email support@marqata.com with the models you are considering and your property details if you need help. Damage from commercial or rental use is excluded from the limited warranty.

PowerClean X1 and CleanGuard S1 are for dry household cleaning. They are not wet/dry workshop vacuums. Compare their bagless and bagged formats for carpets, hard floors and upholstery, and follow each product’s stated use limits.

Do not assume batteries or chargers are interchangeable because the brand matches or the voltage looks similar. Check the specific model’s stated contents and compatibility. If a battery or charger detail is not listed, ask support before ordering.

Checkout offers credit or debit card payment through Stripe, with Visa, Mastercard, American Express, Discover and JCB supported by the card form. Google Pay may also appear for eligible devices and browsers. Use the payment options shown at checkout for your order.

Your payment method is charged in full in US dollars when you place the order. Shipping is free on every U.S. order. Applicable sales tax is calculated at checkout using the delivery address and shown before you submit the order. See the Billing Policy.

Card details are entered through the checkout payment provider. Marqata does not see or store your full card number. For a billing question, email support@marqata.com with your order number; do not send card numbers or security codes by email. Read the Privacy Policy for how order information is used.