When freight shipping applies
Orders may ship by standard parcel or freight carrier. Email support@marqata.com before ordering to confirm the shipping method for the product and delivery address.
Delivery
Freight shipments are typically delivered curbside, to the end of your driveway or the nearest accessible point for a freight truck — not carried inside your home or garage unless a white-glove service is specifically purchased. Bring a second person and basic equipment, such as a hand truck or ramp, to move heavier items from the curb.
Scheduling
Freight carriers usually call or text to arrange a delivery window before arriving. Someone needs to be available to receive the shipment and sign for it; a missed delivery may result in a redelivery fee charged by the carrier.
Inspecting your delivery
Inspect the crate or packaging before signing. If there is visible damage, note it on the delivery receipt and photograph it before the driver leaves, then contact support@marqata.com within 48 hours so we can file a claim with the carrier.
Delivery time
Free U.S. shipping on every order. Processing takes 1–2 business days. After dispatch, standard parcels typically take 4–7 business days and freight shipments 7–14 business days. Alaska, Hawaii, Puerto Rico and remote rural addresses may take 3–5 additional business days. These are estimates, not guarantees. Shipping Policy · Freight Shipping Policy.
Questions
Email support@marqata.com if you’re not sure whether your order ships freight.